Cleveland Brothers Equipment Company
  • Murrysville
  • Murrysville, PA, USA
  • Salary
  • Full Time

Full Benefits

In accordance with management directives this position monitors mobile and/or stationary assets that are in the field and connected with a Product Link device, gathers electronic machine operation data through VisionLink and/or the Caterpillar ECA applications to identify vital repair events, maintenance opportunities, and component replacement needs.  This position communicates with the Customer base, Sales Force, and Service Operations personnel regarding application and repair recommendations that assist in lowering owning and operating costs, improve uptime & availability and reduce warranty costs. Additionally, provides assistance with electronic data, SOS fluid analysis results, machine inspection reports and equipment repair history.
Essential Functions:
This position mandates that the employee be able to perform all of the following functions:
- Use PRODUCT LINK / VISION LINK, SITECH/Trimble or other Telematics devices to gather machine data and track assets
- Use the CAT INSPECT app in conjunction with existing inspection platforms
- Analyze and assemble machine CONDITION MONITORING data for use in internal and external reporting
- Monitor SOS fluid analysis information
- Research DBSi machine history information, and use computer and literature based information to analyze machine electronic data to determine preventative and predictive maintenance recommendations
- Track the CONDITION MONITORING reports internally and externally
- Substitute for other positions in the department as needed
- Other functions as assigned by necessity
Summary of Duties:
This position may perform any combination of the following duties:
Track, monitor and analyze Product Link / VisionLink, Trimble, or other data used in mobile and/or stationary equipment fleet management; use and maintain an electronic database or software application to evaluate and assemble vital information for distribution to Customer base, Sales Department or Service Operations personnel; review CSA Coordinator machine health inspection report results, finalize the CONDITION MONITORING / MACHINE HEALTH information into a formal electronic report, record recommendations given for Caterpillar auditing purposes, initiate follow-up actions with internal and external contacts as necessary; attend seminars and training as approved by management; operate computers, office equipment and perform other office related duties as required.
Knowledge and Skills Required:
Understanding of the practices, programs, policies and procedures of Cleveland Brothers and Caterpillar relating to all aspects of product support; thorough knowledge of mobile heavy equipment and various other equipment used in earth moving, rental, and industrial, applications.  Understanding of operating risk associated with varying customer job site applications, maintenance products and industry demands.
Must be computer literate in DBSi, Caterpillar software suites and Microsoft Office applications, including excel spreadsheet, and word processing in a Windows based environment.  Will possess excellent analytical, problem solving, and administrative skills. Ability to prioritize duties, work both independently and within a team, carry out assignments of varying complexity and time schedule deadlines as well as considerable abilities in researching and analyzing machine history and repair data.  Must have strong interpersonal and communication skills.
Three years of progressive experience focusing on maintenance, repairs, service operations and an understanding of product support consultative sales concepts, or an equivalent combination of training and experience acceptable to the Company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cleveland Brothers Equipment Company
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